How long does shipping take?

Orders typically arrive within 6–12 business days. Delivery times may vary slightly depending on your location and order volume during sales periods.

How much is shipping?

We offer free shipping on orders over £50. For orders below that amount, shipping is calculated at checkout.

Where do you ship from?

We ship directly from our trusted manufacturing partners to ensure you receive the best price and quality. This allows us to offer premium maternity and baby essentials without the traditional retail mark-up.

Will I receive a tracking number?

Yes! Once your order is processed, you’ll receive a tracking link by email so you can follow your delivery in real time.

My order hasn’t arrived yet — what should I do?

If your package is delayed, please contact us at support@miloastore.com and our team will assist you immediately.

What is your return policy?

We offer returns within 30 days of receiving your order. Items must be unused, unwashed, with tags attached and in original packaging. For hygiene reasons, certain items such as underwear, bras, nursing accessories or baby essentials may be final sale.

Do you offer refunds?

We primarily offer store credit or exchanges to ensure you can find the perfect size or item.

Cash refunds are only issued in cases where an item arrives damaged, faulty, or incorrect, as required by consumer law.

Do you offer exchanges?

Yes — if you need a different size or colour, we’ll happily exchange it for you, subject to availability. Exchanges are the fastest way to resolve sizing issues.

Is return shipping free?

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

What if my item is faulty or wrong?

If your item arrives damaged, defective, or we shipped the wrong product, we will immediately replace it at no cost to you.

How do I start a return or exchange?

Contact us at support@miloastore.com with your order number and we’ll guide you through the process.

How do your maternity clothes fit?

Miloa styles are designed to fit true to size, with extra stretch and bump-friendly shaping. Choose your pre-pregnancy size for the best fit.

Do your materials stretch with the growing bump?

Yes! Our fabrics are soft, flexible and made specifically to grow with you throughout pregnancy and postpartum.

What are your clothes made from?

We use premium blends such as breathable cotton, soft modal, and stretch-friendly fabrics that feel gentle on the skin — ideal for maternity and newborn comfort.

What payment methods do you accept?

We accept:

• 
  Visa
  
• 
  Mastercard
  
• 
  American Express
  
• 
  Apple Pay
  
• 
  Google Pay
  
• 
  Shop Pay
  

Is it safe to shop with Miloa?

Absolutely. All payments are encrypted and processed through secure, trusted partners.

Do you offer Buy Now, Pay Later?

Depending on your location, Shop Pay Installments may appear at checkout.

What is Miloa all about?

Miloa is a modern maternity & baby brand created to bring comfort, quality and beauty to every stage of motherhood — pregnancy, postpartum and beyond.

Why are your prices lower than traditional retail stores?

Because we ship directly from our manufacturing partners, we avoid unnecessary markups and pass the savings on to you.

Are your products safe for babies?

Yes! All baby items are made from gentle, soft, skin-safe fabrics suitable for newborns.

Where are you based?

Miloa is based in Europe and operates worldwide, serving mums with premium essentials they can trust.